---
title: "How to collect support data"
canonical: "https://wiki.brokenbuild.net/space/ARG/3258155009/How+to+collect+support+data"
format: markdown
---
### What is support data?

It is a JSON-structured data support engineers use to analyze the user context and take initial troubleshooting steps.

### What is included to support data?

1. Gadget/report configuration the user specifies in settings.
2. Board configuration data fetched from Jira API.
3. Report data the gadget/report renders on the graph.
4. Jira time configuration fetch from Jira API.
5. License status and application version data fetch from Jira API.

### How to get the support data?

Follow the next steps:

1. Click on the “**Help**” icon of the chart:

| **Data Center** | **Cloud** |
| --- | --- |
| ![image-20240607-080756.png](media://f7b65744-d4ee-4681-b405-901185f5b6a7) | ![image-20240607-081118.png](media://4adb8869-e53f-456e-b09a-a55416869d53) |

2. Select the “**Report issue**” option;
3. Review the data displayed:

| **Data Center** | **Cloud** |
| --- | --- |
| ![image-20240607-081232.png](media://b360855f-786e-4b89-97fa-799569678497) | ![image-20240607-081304.png](media://bc3a8dbf-032e-4415-a1aa-cb208f58f4c6) |

4. Click on “**Copy to clipboard**” to copy all the data in one click;
5. Save it to the file.

### How is the support data used?

Having support data support engineers can quickly obtain the user’s context and reproduce the issue without the long communication chain.