---
title: "Sub-processors for the Subcomponents for Jira"
canonical: "https://wiki.brokenbuild.net/space/TRUST/3284926465/Sub-processors%20for%20the%20Subcomponents%20for%20Jira"
format: markdown
---
# Sub-processors for the Subcomponents for Jira
**Last revision date – May 5, 2026.**
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| **Name** | **Purpose** | **Which data is accessed by the Sub-processor** | **When it is accessed** | **Where it is stored, if applicable** | **App Scope **
**(whether it’s about Cloud Apps or Software Apps)** |
| **Atlassian Forge (Atlassian Pty Ltd)**
[DPA](https://dac-static.atlassian.com/platform/forge/resources/Forge-Data-Processing-Addendum.pdf?_v=1.5800.2007)
[Privacy Notice](https://developer.atlassian.com/platform/forge/faq-privacy-security) | Hosting, app calculations, data processing, and storage necessary for “Subcomponents for Jira” operation. | End User data stored (does not contain personal data):
- Anonymized user ID
- Jira Project ID
- Jira Project component ID
- Jira Project version ID
End User data processed (only for AWS EKS):
- Anonymized user ID
- Jira project details
- Jira project components
- Jira project versions
- App configuration settings including:
- Feature enablement status | When End User interacts in any form with the App and when app functions execute | Atlassian-hosted infrastructure | Cloud Apps |
| **Mixpanel, Inc.**
[DPA](https://mixpanel.com/legal/dpa)
[Privacy Notice](https://mixpanel.com/legal/privacy-policy) | Product analytics service used to improve the customer experience and functionality of the App. | The data is both processed and stored:
1. End User’s personal data (if and as provided by data subject):
- Email address
- Full name
1. End User data:
- Anonymized user ID
- Device and browser information (IP address, browser, locale, operating system)
1. Non-personal company data, including: company name, license information.
1. App environment data:
- Atlassian host ID
- Jira version
- App version
1. Personal data related to our Customer:
- the Customer’s name (if the Customer is an individual)
- Technical contact data (email address, full name)
- Billing contact data (email address, full name)
1. End User requests and feedback on improving the Apps. | 1. When you interact with the app.
2. When we sync license/transaction data from Atlassian Marketplace. | EU | Cloud and Software Apps |
| **Intercom, Inc.**
[DPA](https://www.intercom.com/legal/data-processing-agreement)
[Privacy Policy](https://www.intercom.com/legal/privacy)
[Security Policy](https://www.intercom.com/legal/security-policy) | User support and engagement software used to manage support requests (bugs, feature requests etc.). | The data is both processed and stored:
1.Non-personal company data, including: company name
1. End User data:
- Anonymized user ID
- Device and browser information (IP address, browser, locale, operating system)
1. App environment data:
- Atlassian Host ID
- Jira version
- App version
1. End User’s personal data (if and as provided by data subject): email address. | Anonymized user account in Intercom is created when you use the app for the first time. | USA | Cloud and Software Apps |
| User support and engagement software used to communicate with you regarding the feedback, product updates, onboarding materials. | The data is both processed and stored:
1.Non-personal company data, including: company name, License ID, License information
1. Personal data related to our Customer:
- the Customer’s name (if the Customer is an individual)
- Technical contact data(email address, full name)
- Billing contact data (email address, full name)
1. End User data:
- Anonymized user ID
- Device and browser information (IP address, browser, locale, operating system)
- Jira version
- App version
1. App environment data:
- Atlassian host ID
- Jira version
- App version
1. End User’s personal data (if and as provided by data subject):
- Email address
- Full name
1. Other information provided by End User in connection with the support matter, which could include personal data:
- Ticket description
- Screenshots
- Screen casts
- HAR files etc | 1.We create End User and Customer’s company profiles (accounts) when you interact with the App for the first time.
1. When communication with you occurs. | USA | Cloud and Software Apps |
| [http://Journy.io](http://Journy.io) ** BV**
[Privacy Policy](https://www.journy.io/legal/privacy-policy#:~:text=We%20never%20sell%20personal%20data,io%20and%20the%20GDPR%20here.) | Customer management system, used to monitor the health of our customers (both at company and user levels), and to gather user requests and feedback. | The data is both processed and stored:
1. End User’s personal data (if and as provided by data subject):
- Email address;
- Full name.
1. End User data:
- Anonymized user ID
- device and browser information (IP address, browser, locale, operating system)
- App usage data: user actions, errors, feature usage
1. Non-personal company data, including: company name, license information.
1. App environment data:
- Atlassian host ID
- Jira version
- App version
1. Personal data related to our Customer:
- the Customer’s name (if the Customer is an individual)
- Technical contact data (email address, full name);
- Billing contact data (email address, full name).
1. End User requests and feedback on improving the Apps. | 1. When you interact with the app.
2. When we sync license/transaction data from Atlassian Marketplace. | EU | Cloud and Software Apps |
| [http://Logz.io](http://Logz.io) ** (LogsHero Ltd.)**
[Privacy Policy](https://logz.io/about-us/privacy-policy/) | Log management and analysis used to proactively monitor app health and fix issues. | The data is both processed and stored:
- Anonymized user ID
- App configuration excluding any data that may potentially be deemed personal data | When any application event occurs | USA | Cloud Apps |
| **Roadmap portal for Jira Service Desk by Amoeboids**
**(Amoeboids Technologies Private Limited)**
[Privacy Policy](https://amoeboids.atlassian.net/wiki/spaces/RPJSD/pages/1552121967/Privacy+Policy) | Portal to communicate what product updates are to be expected - getting feature requests and feedback from customers. | The data is both processed and stored:
1. End User personal data (if and as provided by data subject):
- Full name;
- Email address;
- Username.
1. End User requests and feedback on improving the Apps. | When you create, comment or vote for new features, addressing your ideas to us via email, through social media or directly via the portal. | EU | Not applicable |
| [http://Segment.io](http://Segment.io) ** (Twilio Inc.)**
[Privacy Policy](https://www.twilio.com/en-us/legal/privacy)
[DPA](https://www.twilio.com/en-us/legal/data-protection-addendum) | Service to capture app usage events. | The data is both processed and stored:
1.End User data:
- Anonymized user ID
- device and browser information (IP address, browser, locale, operating system)
- Jira version
- App version
- App usage data: user actions, errors, feature usage
1. Non-personal company data, including: company name, license information.
1. App environment data:
- Atlassian host ID
- Jira version
- App version
1. Personal data related to our Customer:
- the Customer’s name (if the Customer is an individual)
- Technical contact data (email address, full name);
- Billing contact data (email address, full name). | 1. When you interact with the app.
1. When we sync license/transaction data from Atlassian Marketplace. | EU | Cloud and Software Apps |