---
title: "How to collect support data"
canonical: "https://wiki.brokenbuild.net/space/VEL/3257401346/How%20to%20collect%20support%20data"
format: markdown
---
### What is support data?

It is a JSON-structured data support engineers use to analyze the user context and take initial troubleshooting steps.

### What is included to support data?

1. Gadget/report configuration the user specifies in settings.
2. Board configuration data fetched from Jira API.
3. Report data the gadget/report renders on the graph.
4. Jira time configuration fetch from Jira API.
5. License status and application version data fetch from Jira API.

### How to get the support data?

Follow the next steps:

1. Click on the “**Help**” icon of the chart:

| **Data Center** | **Cloud** |
| --- | --- |
| ![image-20240607-073825.png](media://75ef3b16-9b18-40da-ae27-089226f471d2) | ![image-20240607-073956.png](media://6ac64201-a789-41a6-b3a7-856013a80c99) |

2. Select the “**Report issue**” option;
3. Review the data displayed:

| **Data Center** | **Cloud** |
| --- | --- |
| ![image-20240607-074252.png](media://c6894476-d0fd-462b-9b70-0058fd45ef45) | ![image-20240607-074339.png](media://84e8083f-7b08-4d60-a086-17b5b955709d) |

5. Click on “**Copy to clipboard**” to copy all the data in one click;
6. Save it to the file.

### How is the support data used?

Having support data support engineers can quickly obtain the user’s context and reproduce the issue without the long communication chain.